Job vacancy: Caseworker office of Karin Smyth MP

Karin Smyth, MP in Bristol South, is looking for a caseworker to join her constituency team to help respond to higher levels of casework due the coronavirus pandemic.

This new position is a part time, fixed term post. The successful candidate will work closely with the Senior Caseworker. The role is interesting and covers a broad range of casework.

Training will be provided as needed. The role is based in Karin’s constituency office in Bristol South. However, in the event of a new lockdown, the post-holder would need to be able to work from home.

Hours: Part-time, 30 hours per week (days/hours negotiable)

Fixed term contract:  To 31 March 2021

Salary: £20,800 for 30 hours, (£26,000 FT equivalent) per annum

Start date:  Monday 17 August 2020

Deadline for applications:  5pm on Friday 24 July 2020

Date of interviews:  Thursday 30 July 2020 (either online or social distancing, to be confirmed)

Key responsibilities:

·         Responding to constituency casework. This involves handling enquiries from constituents (usually by phone or e-mail) and taking the appropriate action quickly and efficiently.

·         Managing a varied caseload effectively, researching and drafting correspondence as required.

·         Contacting government departments, local authority departments, public sector and private sector organisations.

·         Accurate record keeping, retaining and processing information sensitively, confidentially and in line with the Data Protection Act 2005 and GDPR 2018.

·         Attending surgeries and other meetings as appropriate.

·         Liaising with community groups and local organisations.

·         Supporting colleagues within the constituency team as needed.

Essential skills / experience

·         Previous experience of customer service / casework / complaints handling by telephone.

·         Able to respond compassionately and respectfully to sensitive issues on behalf of constituents.

·         Strong organisation and time management skills, with the ability to prioritise and work under pressure.

·         Able to work as part of a team as well as on your own initiative with the ability to manage your own caseload.

·         A professional, polite and confident telephone manner.

·         Excellent written communication skills.

·         Accuracy and attention to detail.

·         Strong IT skills, and experience of using Microsoft Word and Microsoft Outlook.

·         In sympathy with the aims and values of the Labour Party.

Desirable skills / experience

·         Experience of responding to people with stressful problems

·         Experience of using a case management system or database.

·         A full UK driving licence.

·         Good local knowledge of the Bristol South area and the issues faced by constituents in Bristol South.

·         An interest in politics or experience of working in a political environment, public or third sector.

Application Details

To apply, please send your CV and a covering letter (outlining how you meet each of the requirements of the post) to Karin Smyth at karin.smyth.mp@parliament.uk

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